USA Shipping and Tariff FAQs
We know these are alarming, challenging and uncertain times. We want to support you in the best way possible. We will get through this together.
What’s changed with U.S. orders?
- Starting August 29, 2025, the U.S. introduced new customs rules, meaning all orders from the UK (even the super-small, under $800 ones) now get an extra serving of import duties. Not our choice, but we're on top of it!
Will you get a surprise bill?
- Nope! We’re handling all those pesky customs fees for you with Delivered Duty Paid (DDP), so everything is sorted before your order arrives. What you see at checkout is all you pay—no sneaky surprises!
Why does Faire show estimated duties and taxes at checkout?
- If you shop with us on Faire, you might see estimated duties and taxes listed at checkout. Brands don’t have a way to mark their pricing as “all-inclusive” on Faire, so the platform continues to show these amounts. You can safely disregard them—every Fluffmallow order has shipped without any extra charges or fees. We’ve got you covered!
Where is my Fluffmallow magic shipped from right now?
- All goodies are shipped straight from our UK home.
Who do you contact if you need help?
- We’re all ears (and hearts)! Email wholesale@fluffmallow.com for any questions—tariffs, prices, delivery, compliments... anything at all.
Why is this happening, anyway?
- It’s all part of new U.S. trade rules over which we have no control, unfortunately, but we’re here to keep your Fluffmallow experience delightful and transparent. Your support means the world to us—thank you for shopping small and choosing joy!